New-Gen Sparks Ltd (trading as New-Gen Sparks) is the data controller for the information described here. Company number 14973289, registered in England & Wales. Registered office: Flat 1, 120 Gowers Walk, London E1 8GG. You can reach us about anything in this notice at info@new-gensparks.com or 07494 365896.
Enquiries. When you call, text, WhatsApp or email us, we receive your name, contact details, the address of the job and whatever you tell us about it, including any photos you send. We use this to reply, quote and carry out the work. Our lawful basis is taking steps at your request before entering a contract, and then performing that contract.
The enquiry form on our contact page does not send anything to our servers. It builds a WhatsApp or email message on your device, which you then choose to send.
Online booking. Bookings are taken through a booking platform provided by Base44, shown inside our website. Details you enter there go to that platform, which processes them on our behalf so we can confirm and attend the appointment. The platform may set its own cookies within the booking window.
Certificates and job records. Electrical certificates and reports legally have to identify the installation and the person we issued them to. We keep those records to meet our obligations as a registered electrical contractor and for insurance and tax purposes. Our lawful basis is legal obligation and our legitimate interest in defending claims.
Website visits. Our site is hosted on Cloudflare, which processes your IP address and browser details to deliver the pages and protect against attacks. We do not run advertising or analytics trackers, and we set no cookies of our own.
Only the services we need to run the business: our booking platform, our hosting provider, our accountant, our insurer if a claim arises, and the scheme bodies that register notifiable electrical work with the local authority. We never sell or rent your details, and we do not use them for marketing lists.
Enquiries that do not become jobs are deleted within 12 months. Job records, certificates and invoices are kept for six years after the work, which is the period required for tax and for the life of most certificates. Messages on WhatsApp are cleared periodically once a job is closed.
You can ask us for a copy of the information we hold about you, ask us to correct it, ask us to delete it where we no longer need it, or object to how we use it. Email info@new-gensparks.com and we will respond within one month. If you are unhappy with our answer you can complain to the Information Commissioner's Office at ico.org.uk.
Our pages link to Checkatrade, NICEIC, Facebook, Instagram and WhatsApp. Those services have their own privacy policies, and what you do there is governed by them.